Terms & Conditions
All details and prices are correct at time of going to print although we reserve the right to change all prices. Royal Hotels / Lytham Festival Packages.com reserve the right prior to your arrival to change your accommodation to a hotel of similar or higher standard if required to do so due to unforeseen circumstances.
Royal Hotels / Lytham Festival Packages.com cannot be held responsible if advertised acts change. Tickets are part of Lytham Festival Packages.com packages and cannot be re sold.
Additional LythamFestivalPackages.com terms and conditions
All bookings and reservations are made with Blackpool Promotions Ltd
Company number SC162028
VAT NO 135 3549 15
Payment card details will appear on statement as Blackpool Promotions Ltd.
Royal Hotels / LythamFestivalPackages.com will not pass your personal details to any third-party companies.
All Inclusive Bar
*Inclusive Bar starts at 2pm and finishes at 4pm on day of the festival. Bottle & can drinks are not included in this package however available for a £1 upgrade per drink.
Inclusive Bar Drinks Are: • Royal Lager • Royal Bitter • Royal Cider • 25ml Bells Whisky • 25ml Gordons Gin • 25ml Courvoisier Brandy • 25ml Bacardi White Rum • 25ml Smirnoff Vodka • Red Wine • White Wine • Rose Wine • Draught Soft Drinks / Mixers • Cordial / premium cocktails and beverages available from £1 per drink
Children – Inclusive drinks are: Any draught soft drinks / Cordial
Train and coach tickets are non-refundable and non-transferable once booked.
The National Conditions of Carriage still apply. Only valid on designated services, full conditions will be issued at time of booking.
If the train for which the ticket is purchased is cancelled or delayed by more than 60 minutes, the Rail Service Provider shall make all reasonable endeavours to accommodate you on another train (although a seat cannot be guaranteed). If, as a result, you the passenger decide not to travel, a refund will be offered on completely unused tickets with no administration fee.
Changes to Time or Date of Travel
Changes to tickets cannot be made on-board the train. Should you board the train without a ticket and seat reservation for that service, a new ticket must be purchased at full cost. Should you miss your train for any reason, a new ticket must be purchased for the next service.
Train services are subject to change and review without notice. If delays occur while travelling, you will be allowed to take the next available train(s) to complete your journey. Tickets are valid ONLY on the date and train service(s) shown on the ticket(s). Where applicable, you must travel in the class and reserved seat(s) shown on your ticket(s). Tickets are valid ONLY on your selected Rail Service. Tickets are valid ONLY as part of a package and you must be able to show representatives of Avanti West Coast evidence of the itinerary supplied by Blackpool Promotions / Royal Hotels. You may not start, break and resume, or end your journey at any intermediate station except to change to/from connecting trains as shown on the ticket(s) or other valid travel itinerary.
Walking to/from Station Platform
Please note – Guests using Avanti West Coast MUST be able to carry their own luggage both to and from the platform. Should assistance be required, this MUST be booked in advance with your operator when booking your package.
Should you require assistance during your journey including:
- Help on and off the train
- Reserved seats and wheelchair spaces
- Detailed rail information provided to you
- Please notify your operators at the time of booking.
- One item of hand luggage that can fit on your lap
- Two larger items of luggage, each not exceeding 30 x 70 x 90 cm in size
If you or any member of your party is considered likely to cause offence, danger, damage or distress to others we always reserve the right to cancel or terminate your holiday completely. If this situation arises our responsibility under the contract will cease and we will be under no obligation to cover expenses incurred nor shall we consider any claims for compensation or refunds.
Special Requirements or Requests
Unfortunately, many of our hotels are not suitable for guests who are confined to a wheelchair or have limited mobility or unable to manage stairs. All hotels offered by Royal Hotels do have at least one customer lift that are regularly maintained, however in the event of mechanical failure all guests must be able to manage using the stairs within the hotel whilst repair work is carried out. Royal Hotels accept no liability for inconvenience or loss of enjoyment whilst the lift is out of order.
We do accept requests for guests with walking difficulties, such as low floor bedrooms and will always endeavour to meet individual requests, however on occasions this may not always be possible. Please note, although customers can request a room type for their stay, we cannot guarantee the room number in any of our hotels at the time of booking.
Deposits are £60 per person for the hospitably, the stayover and full packages and £100 per person for the VIP Experience package. Payments can be made in instalments to settle the balance of your booking (minimum instalment is £100), however the full balance is due by the 1st May 2020. Payments can be made by calling our reservations team on 01253 420 421.
Deposits are NON REFUNDABLE.
Cancellation Insurance protects your package payment in the unfortunate event of you needing to cancel your holiday due to illness. If you choose insurance, a payment of £20 per person is payable immediately upon booking. Your deposit and travel costs are not covered and are Non-refundable.
WE STRONGLY RECOMMEND THAT ALL CUSTOMERS HAVE ADEQUATE INSURANCE COVER TO PROTECT YOUR HOLIDAY PAYMENT IN THE EVENT OF ILLNESS. FAILURE TO TAKE OUT ADEQUATE COVER COULD RESULT IN LOSING A SIGNIFICANT AMOUNT OF MONIES PAID.
Subject to you informing us no later than 24 hours before your departure date, and in due course forwarding a confirmation from your doctor that you are unfit to travel due to illness, we will refund the cost of your holiday, less your deposit, non-refundable train cost (if travel booked) and insurance premium.
Our cancellation charges comply with that recommended by ABTA. If you require a more comprehensive insurance policy, you should take this out privately. If you have a private insurance policy (e.g. Annual Holiday Insurance with your bank), you will be required to claim any losses incurred by cancellation from your insurance provider.
Should you decline the cancellation insurance then the following cancellation charges apply:
- 35 Days or more prior to arrival – Deposits Only
- 34 – 21 Days before departure – 50% of total cost
- 20 – 1 Days before departure – 75% of total cost
- Day of departure or later – 100% of total cost
If choosing our insurance, a member of the reservations team will contact you for additional payment after your initial booking has been placed and to answer any questions you may have.
Confirmation of Payment
Your booking invoice will be sent to you once payment has been processed, at which time all terms and conditions come into immediate effect. If you have requested a copy by email, you should receive this within 24 hours. If you have booked by telephone and have requested your booking confirmation be sent by post, you should receive this within five working days. It is the customer’s responsibility to ensure they have received their booking confirmation and reviewed that all the information provided is correct (guests names, room allocation, meals etc).
If you have not received your booking confirmation within the times stated above, please contact the office so we can arrange for a duplicate copy to be sent to you. Prices and availability are correct at time of going to press although we reserve the right to change any prices online or in our brochure at any time without prior notification. If the price of your stay is to increase or decrease after you have booked, your holiday cost will be unaffected; Royal Hotels will always seek not to increase the price of your booking after your invoice has been issued. No refunds will be given if it is discounted later.
If rooms are booked under occupancy, we reserve the right to amend the room type to match the quantity of the persons in the room. Children (aged 0-18) must be accompanied by one full paying adult on all packages.